@import"https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&family=Material+Symbols+Outlined:opsz,wght,FILL,GRAD@20..48,400,0,0";:root{color:#202428;font-family:Inter,Segoe UI,sans-serif;font-synthesis:none;background:#eef1f3;--cyan: #20bddf;--cyan-dark: #0096bd;--nav: #343e43;--blue: #78aef2;--line: #dfe4e7}*{box-sizing:border-box}body{margin:0;min-width:320px;min-height:100vh;background:#eef1f3}button,input{font:inherit}button{cursor:pointer}.material-symbols-outlined{font-size:20px;line-height:1}.app-shell{min-height:100vh;display:grid;grid-template:72px 1fr / 184px 1fr}.topbar{grid-column:1 / -1;z-index:4;display:grid;grid-template-columns:184px auto 1fr auto;align-items:center;min-width:0;color:#fff;background:linear-gradient(105deg,var(--cyan) 0%,#16b9de 60%,#13afd6 100%);box-shadow:0 2px 7px #0000002e}.brand{height:72px;display:flex;align-items:center;gap:9px;padding:0 17px;color:#143d49;background:#fff;border-bottom:4px solid #18a653}.brand-mark{width:35px;height:35px;display:grid;place-items:center;color:#fff;font-size:22px;font-weight:700;background:linear-gradient(145deg,#1bb965,#088f93);border-radius:9px 3px}.brand strong,.brand span{display:block}.brand strong{color:#0a935b;font-size:17px}.brand span{color:#56656b;font-size:11px;letter-spacing:.08em;text-transform:uppercase}.timezones{display:flex;flex-direction:column;gap:3px;padding:0 18px;font-size:12px;font-weight:700}.banner-button{justify-self:start;padding:9px 19px;color:#fff;font-size:12px;font-weight:700;letter-spacing:.03em;background:linear-gradient(#668ff4,#4c75d8);border:0;border-radius:20px;box-shadow:0 3px 5px #00000038}.agent{display:flex;align-items:center;gap:10px;padding-right:18px;font-size:13px}.agent-avatar{width:36px;height:36px;display:grid;place-items:center;color:#fff;font-size:12px;font-weight:700;background:#087c9d;border:2px solid rgb(255 255 255 / 42%);border-radius:50%}.sidebar{z-index:3;display:flex;flex-direction:column;justify-content:space-between;min-height:calc(100vh - 72px);padding:7px 0 22px;color:#fff;background:var(--nav)}.nav-item{width:100%;min-height:43px;display:grid;grid-template-columns:25px 1fr auto;align-items:center;gap:6px;padding:7px 12px;color:#fff;text-align:left;font-size:12px;font-weight:700;text-transform:uppercase;background:transparent;border:0;border-left:4px solid transparent}.nav-item:hover,.nav-item.active{color:#35cced;background:#ffffff0d;border-left-color:#32caec}.nav-chevron{font-size:25px;font-weight:400}.news-card{display:flex;align-items:center;gap:8px;padding:12px 13px;color:#fff;text-transform:uppercase;background:linear-gradient(135deg,#cb1940,#9c2744);border-radius:0 18px 18px 0}.news-card .material-symbols-outlined{color:#ff385c;font-size:29px}.news-card strong{font-size:12px;line-height:1.45}.workspace{min-width:0;position:relative;display:flex;align-items:stretch;transition:padding-right .18s ease}.workspace.widget-docked{padding-right:var(--docked-widget-width)}.workspace.widget-docked .customer-detail{right:var(--docked-widget-width)}.crm-content{min-width:0;width:100%;flex:1;padding:20px}.search-card,.customer-detail{background:#fff;border:1px solid #e1e5e7;border-radius:4px;box-shadow:0 2px 7px #19272e21}.search-card{padding:24px}.section-heading{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:19px}h1,h2,h3,p{margin-top:0}h1{margin-bottom:0;font-size:21px;font-weight:500}.eyebrow{margin-bottom:5px;color:#809097;font-size:10px;font-weight:700;letter-spacing:.14em}.ccaas-toggle,.outline-button{display:inline-flex;align-items:center;gap:8px;padding:9px 13px;color:#236378;font-size:12px;font-weight:600;background:#eefbfe;border:1px solid #a9dfea;border-radius:5px}.status-dot{width:8px;height:8px;display:inline-block;background:#16bb70;border-radius:50%;box-shadow:0 0 0 3px #16bb7029}.search-grid{display:grid;grid-template-columns:repeat(3,minmax(180px,1fr));gap:17px 20px}.search-grid input{width:100%;height:50px;padding:0 15px;color:#29343a;background:#f1f2f3;border:1px solid transparent;border-radius:3px;outline:none;transition:border-color .12s,box-shadow .12s,background .12s}.search-grid input::placeholder{color:#747b7f}.search-grid input:focus{background:#fff;border-color:#1bbde1;box-shadow:0 0 0 2px #1bbde124}.form-actions,.detail-actions{display:flex;gap:10px;margin-top:20px}.primary-button,.secondary-button{min-height:38px;padding:0 22px;color:#fff;font-size:12px;font-weight:700;text-transform:uppercase;border:0;border-radius:22px;box-shadow:0 2px 4px #0000002b}.primary-button{display:inline-flex;align-items:center;justify-content:center;gap:7px;background:linear-gradient(110deg,#8bbcf7,#699be5)}.secondary-button{background:#8c8f92}.results-heading{display:flex;align-items:baseline;gap:10px;margin-top:23px}.results-heading h2{margin-bottom:12px;font-size:16px;font-weight:500}.results-heading span{padding-left:10px;color:#777f83;font-size:11px;border-left:1px solid #cfd5d8}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse}th{padding:11px 9px;color:#7a8287;text-align:left;font-size:10px;font-weight:600;letter-spacing:.09em;text-transform:uppercase;border-bottom:1px solid var(--line)}td{padding:13px 9px;font-size:12px;border-bottom:1px solid #e9edef}tbody tr{cursor:pointer;transition:background .12s}tbody tr:hover,tbody tr:focus{background:#f3fbfd;outline:none}.account-cell{color:#137b9c;font-weight:600}.row-arrow{color:#94a0a5}.status{display:inline-flex;padding:5px 9px;font-size:10px;font-weight:700;border-radius:12px}.status-active{color:#087747;background:#dbf7e9}.status-pending{color:#855a00;background:#fff1c9}.status-disconnected{color:#9b3543;background:#ffe1e5}.empty-state{padding:35px;color:#6d787d;text-align:center}.empty-state .material-symbols-outlined{color:#74b6ca;font-size:42px}.empty-state h3{margin:8px 0 5px;color:#3d484d}.customer-detail{position:fixed;z-index:14;inset:72px 0 0 184px;padding:22px 26px 40px;overflow-y:auto;background:#eef1f3;border:0;border-radius:0;box-shadow:inset 0 1px #dce2e5;transition:right .18s ease}.customer-360-toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:16px}.back-button{display:inline-flex;align-items:center;gap:7px;padding:8px 0;color:#435b65;font-size:12px;font-weight:600;background:transparent;border:0}.customer-360-actions{display:flex;align-items:center;gap:8px}.customer-360-actions .primary-button,.customer-360-actions .outline-button{min-height:36px}.customer-360-header{padding:22px;background:#fff;border:1px solid #dfe5e8;border-radius:6px;box-shadow:0 2px 7px #19272e14}.customer-360-header .customer-avatar{width:58px;height:58px;font-size:17px}.customer-360-kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:13px;margin:14px 0}.customer-360-kpis>div{display:flex;flex-direction:column;gap:5px;padding:16px 18px;background:#fff;border:1px solid #dfe5e8;border-radius:6px}.customer-360-kpis span,.customer-360-kpis small{color:#77858b;font-size:10px}.customer-360-kpis strong{color:#263a43;font-size:21px}.customer-360-kpis .positive{color:#16855a}.customer-360-layout{display:grid;grid-template-columns:minmax(0,2fr) minmax(260px,.75fr);gap:14px}.customer-360-main,.customer-360-rail{display:flex;flex-direction:column;gap:14px}.customer-360-card{padding:19px;background:#fff;border:1px solid #dfe5e8;border-radius:6px;box-shadow:0 2px 7px #19272e12}.customer-360-card h3{margin-bottom:0;color:#334951;font-size:13px}.card-heading,.card-heading>div{display:flex;align-items:center;justify-content:space-between;gap:8px}.card-heading{margin-bottom:17px;padding-bottom:13px;border-bottom:1px solid #e6ebed}.card-heading .material-symbols-outlined{color:#1596b6}.card-heading button{color:#1488a7;font-size:10px;background:transparent;border:0}.service-state,.case-priority{padding:5px 8px;color:#087747;font-size:9px;font-weight:700;background:#dbf7e9;border-radius:12px}.case-priority{color:#855a00;background:#fff1c9}.service-row{display:grid;grid-template-columns:48px 1.4fr 1fr 1fr;align-items:center;gap:14px}.service-row>div:not(.service-icon){display:flex;flex-direction:column;gap:5px}.service-row strong,.case-row strong{font-size:12px}.service-row span,.case-row>span:not(.status){color:#7a888e;font-size:10px}.service-icon{width:42px;height:42px;display:grid;place-items:center;color:#168ead;background:#e7f8fc;border-radius:50%}.timeline{display:flex;flex-direction:column}.timeline-item{display:grid;grid-template-columns:16px 1fr auto;gap:11px;padding:12px 0;border-bottom:1px solid #eef1f2}.timeline-item:last-child{border-bottom:0}.timeline-item strong{font-size:11px}.timeline-item p{margin:4px 0 0;color:#738086;font-size:10px}.timeline-item time{color:#89959a;font-size:9px}.timeline-dot{width:10px;height:10px;margin-top:3px;background:#21a9ca;border:2px solid white;border-radius:50%;box-shadow:0 0 0 2px #a7dce8}.timeline-dot.payment{background:#27aa72;box-shadow:0 0 0 2px #b6e8d0}.timeline-dot.chat{background:#7a85d3;box-shadow:0 0 0 2px #d1d5f3}.case-row{display:grid;grid-template-columns:90px 1.5fr 1fr auto;align-items:center;gap:12px}.customer-360-rail .customer-360-card>h3{margin-bottom:14px;padding-bottom:12px;border-bottom:1px solid #e6ebed}.customer-360-card dl{margin:0}.customer-360-card dl div{padding:8px 0}.customer-360-card dt{margin-bottom:4px;color:#7b898f;font-size:9px;font-weight:600;text-transform:uppercase}.customer-360-card dd{margin:0;color:#344850;font-size:11px;line-height:1.5}.account-flags>span{display:flex;align-items:center;gap:8px;padding:8px 0;color:#4f646c;font-size:10px}.account-flags .material-symbols-outlined{color:#25a36d;font-size:18px}.detail-header{display:flex;align-items:center;gap:14px;padding-bottom:18px;border-bottom:1px solid var(--line)}.detail-header>div:nth-child(2){flex:1}.detail-header h2{margin-bottom:4px;font-size:20px}.detail-header p:last-child{margin-bottom:0;color:#6c777c;font-size:12px}.customer-avatar{width:47px;height:47px;display:grid;place-items:center;color:#fff;font-weight:700;background:linear-gradient(145deg,#26c4e4,#3987bd);border-radius:50%}.detail-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;padding-top:20px}.detail-grid div{display:flex;flex-direction:column;gap:5px}.detail-grid span{color:#7c878c;font-size:10px;font-weight:600;text-transform:uppercase}.detail-grid strong{font-size:12px;font-weight:600}.outline-button{color:#53636a;background:#fff;border-color:#cad3d7;border-radius:22px}.call-context{display:flex;align-items:center;gap:12px;margin-bottom:18px;padding:12px 15px;color:#1c4858;background:linear-gradient(100deg,#e5fbff,#f3fdff);border:1px solid #a9e3ef;border-radius:5px}.sdk-console{margin-bottom:18px;border:1px solid #d7e1e5;border-radius:5px;overflow:hidden}.sdk-console-header{min-height:52px;display:flex;align-items:center;justify-content:space-between;gap:14px;padding:9px 12px;background:#f8fafb}.sdk-console-header>div,.sdk-console-header>div>div{display:flex;align-items:center;gap:9px}.sdk-console-header>div>div{align-items:flex-start;flex-direction:column;gap:2px}.sdk-console-header strong{color:#354950;font-size:11px}.sdk-console-header span{color:#7b898e;font-size:9px}.bridge-indicator{width:9px;height:9px;flex:0 0 9px;border-radius:50%}.bridge-indicator.waiting{background:#f2a62d;box-shadow:0 0 0 3px #f2a62d29}.bridge-indicator.connected{background:#18b872;box-shadow:0 0 0 3px #18b87229}.sdk-console-actions{flex-direction:row!important}.sdk-console-actions a,.sdk-console-actions button{padding:6px 8px;color:#327184;font-size:9px;font-weight:600;text-decoration:none;background:#fff;border:1px solid #cbd9de;border-radius:4px}.sdk-console-actions button{display:inline-flex;align-items:center;gap:4px}.sdk-console-actions .material-symbols-outlined{font-size:15px}.sdk-event-log{max-height:310px;overflow-y:auto;background:#f2f5f6;border-top:1px solid #d7e1e5}.sdk-empty{padding:18px;color:#78868c;text-align:center;font-size:10px}.sdk-event{background:#fff;border-bottom:1px solid #e3e8ea}.sdk-event summary{display:grid;grid-template-columns:1fr auto auto;align-items:center;gap:9px;padding:10px 12px;cursor:pointer;list-style:none}.sdk-event summary::-webkit-details-marker{display:none}.sdk-event-name{color:#356172!important;font-family:Consolas,monospace;font-size:10px!important;font-weight:700}.sdk-match{padding:4px 7px;color:#087747!important;background:#dbf7e9;border-radius:10px}.sdk-event time{color:#8a969a;font-size:9px}.sdk-event-context{display:flex;flex-wrap:wrap;gap:8px 16px;padding:9px 12px;background:#f8fafb;border-top:1px solid #edf0f1}.sdk-event-context span{color:#6e7c82;font-size:9px}.sdk-event pre{max-height:220px;margin:0;padding:12px;overflow:auto;color:#d6e3e8;font:10px/1.5 Consolas,monospace;background:#26363d}.call-context>div:nth-child(2){display:flex;flex:1;flex-direction:column;gap:2px}.call-context p{margin-bottom:0}.call-context strong{font-size:13px}.call-context span{font-size:11px}.live-call-icon{width:38px;height:38px;display:grid;place-items:center;color:#fff;background:#17afd0;border-radius:50%}.event-pill{padding:5px 8px;color:#08728e;font-size:9px;font-weight:700;text-transform:uppercase;background:#fff;border-radius:10px}.ccaas-panel{position:fixed;z-index:20;min-width:360px;min-height:360px;display:flex;flex-direction:column;background:#fff;border:1px solid #b9c7cd;border-radius:8px;box-shadow:0 12px 38px #172a333d;resize:none;overflow:hidden}.ccaas-panel.closed{display:none}.ccaas-panel.minimized{min-height:0;height:48px!important;resize:none}.ccaas-panel.minimized iframe{display:none}.ccaas-panel.maximized{inset:80px 12px 12px 196px!important;width:auto!important;height:auto!important;resize:none}.ccaas-panel.docked{inset:72px 0 0 auto!important;width:30vw!important;height:auto!important;border-radius:0;resize:none}.ccaas-panel.docked.minimized{inset:auto 14px 14px auto!important;height:48px!important;border-radius:8px;resize:none}.ccaas-panel.dragging,.ccaas-panel.resizing{-webkit-user-select:none;user-select:none}.ccaas-panel.dragging iframe,.ccaas-panel.resizing iframe,.ccaas-panel.dragging .ccaas-auth-gate,.ccaas-panel.resizing .ccaas-auth-gate{pointer-events:none}.panel-header{flex:0 0 48px;height:48px;display:flex;align-items:center;justify-content:space-between;padding:0 12px 0 15px;color:#34464d;background:#f8fafb;border-bottom:1px solid #dce3e6;cursor:move;touch-action:none}.panel-title,.panel-controls{display:flex;align-items:center;gap:9px;font-size:12px}.panel-controls{gap:2px}.panel-controls button{display:grid;place-items:center;padding:5px;color:#63747b;background:transparent;border:0;border-radius:4px}.panel-controls button:hover{color:#203a44;background:#e6ecef}.ccaas-panel iframe{width:100%;min-height:0;flex:1;border:0}.ccaas-resize-handle{position:absolute;right:0;bottom:0;z-index:6;width:26px;height:26px;cursor:nwse-resize;touch-action:none}.ccaas-resize-handle:before,.ccaas-resize-handle:after{position:absolute;right:5px;bottom:5px;width:10px;height:10px;content:"";border-right:2px solid #71838a;border-bottom:2px solid #71838a}.ccaas-resize-handle:after{right:10px;bottom:10px;width:5px;height:5px;opacity:.65}.ccaas-resize-handle:focus-visible{outline:2px solid #1288a7;outline-offset:-3px}.ccaas-panel.minimized .ccaas-resize-handle,.ccaas-panel.maximized .ccaas-resize-handle,.ccaas-panel.docked .ccaas-resize-handle{display:none}.ccaas-auth-gate{position:absolute;inset:48px 0 0;z-index:2;display:flex;align-items:center;justify-content:center;flex-direction:column;padding:34px;color:#45555c;text-align:center;background:radial-gradient(circle at 50% 10%,rgb(31 190 220 / 12%),transparent 42%),#f8fafb}.ccaas-auth-gate h3{margin-bottom:10px;color:#24363e}.ccaas-auth-gate>p:not(.eyebrow,.auth-note){max-width:360px;margin-bottom:22px;font-size:12px;line-height:1.6}.auth-icon{width:54px;height:54px;display:grid;place-items:center;margin-bottom:15px;color:#fff;background:linear-gradient(145deg,#22bedf,#187fa8);border-radius:50%;box-shadow:0 7px 18px #1689ad3d}.auth-icon .material-symbols-outlined{font-size:27px}.auth-primary-button,.auth-secondary-button,.auth-link-button{width:min(300px,100%);min-height:40px;display:inline-flex;align-items:center;justify-content:center;gap:7px;margin-bottom:9px;font-size:11px;font-weight:700;border-radius:5px}.auth-primary-button{color:#fff;background:linear-gradient(110deg,#1bbddd,#148aac);border:0;box-shadow:0 3px 8px #117e9e38}.auth-secondary-button{color:#276175;background:#fff;border:1px solid #9bcfda}.auth-link-button{min-height:30px;color:#53747f;font-size:10px;background:transparent;border:0}.ccaas-auth-gate .auth-note{max-width:340px;margin:8px 0 0;color:#7d898e;font-size:9px;line-height:1.5}.hidden{display:none!important}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}@media(max-width:1180px){.workspace.widget-docked{padding-right:0}.workspace.widget-docked .customer-detail{right:0}.search-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:760px){.app-shell{grid-template:64px 1fr / 1fr}.topbar{height:64px;grid-template-columns:160px 1fr auto}.brand{height:64px}.timezones,.banner-button,.agent>span{display:none}.agent{padding-right:12px}.sidebar{display:none}.crm-content{padding:10px}.search-card{padding:17px}.search-grid,.detail-grid{grid-template-columns:1fr}.customer-detail{inset:64px 0 0;padding:14px}.customer-360-toolbar,.customer-360-actions{align-items:stretch;flex-direction:column}.customer-360-kpis,.customer-360-layout,.service-row,.case-row{grid-template-columns:1fr}.ccaas-panel{inset:64px 0 0!important;width:100%!important;min-width:100%;height:calc(100vh - 64px)!important;min-height:0;border:0;border-radius:0;resize:none}.ccaas-panel.minimized{inset:auto 8px 8px auto!important;width:min(360px,calc(100% - 16px))!important;min-width:0;height:48px!important;border:1px solid #b9c7cd;border-radius:8px}.ccaas-resize-handle{display:none}}